Effective Date: 04/01/2025
Company: WoundAce, LLC
Address: 9115 Leesgate Rd, Ste B, Louisville, KY 40222
Phone: (502) 290-1109
Email: info@woundacehealth.com
Introduction
WoundAce, LLC (“WoundAce,” “we,” “our,” or “us”) values the privacy and security of your information. This Privacy Policy explains how we collect, use, disclose, and protect personal and health information when you use our services, including our Electronic Medical Record (EMR) software designed for wound care providers.
By accessing or using our services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information:
- Personal Information
- Name, email address, phone number, mailing address.
- Professional details (such as provider name, clinic name, specialty).
- Health Information (Protected Health Information or PHI under HIPAA)
- Patient demographics.
- Medical history, wound care records, treatment plans, prescriptions, and related clinical documentation.
- Technical Information
- Device information, browser type, operating system.
- IP address, usage logs, and cookies (where applicable).
How We Use Information
We use collected information for the following purposes:
- To provide, operate, and improve our EMR platform.
- To ensure compliance with HIPAA and other applicable healthcare regulations.
- To communicate with you regarding support, updates, or service changes.
- To process billing and account management.
- To protect system security, detect fraud, and prevent unauthorized access.
Information Sharing
We do not sell or rent personal information. We may share information only as follows:
- With authorized healthcare providers for patient care.
- With service providers who support our operations (e.g., hosting, IT, billing).
- As required by law, regulation, or valid legal process.
- For patient safety, compliance, or fraud prevention.
Data Security
We implement industry-standard security measures to protect personal and health information, including encryption, role-based access, secure logins, and regular audits.
Despite our efforts, no system is completely secure. We encourage users to protect login credentials and report any suspected breaches immediately.
Phone Policy
WoundAce is committed to protecting privacy in phone communications:
- Incoming and outgoing calls to (502) 290-1109 may be logged for security and training purposes.
- We do not record phone calls unless explicitly stated, and if so, we will provide notice before recording.
- Sensitive information, including PHI, should only be shared over the phone with authorized individuals after verification of identity.
- If we are unable to verify a caller’s identity, we reserve the right to withhold PHI disclosure in compliance with HIPAA regulations.
- Phone messages left on our voicemail system should not include sensitive health information. Please provide only your name, callback number, and a brief reason for your call.
Data Retention
We retain data only as long as necessary to fulfill our obligations, comply with legal requirements, and support healthcare documentation standards.
Your Rights
Users may have the right to:
- Access and request copies of their personal or patient information.
- Request corrections or updates to their information.
- Request restrictions on how their information is used or disclosed, consistent with HIPAA.
- File a complaint if they believe their rights have been violated.
Requests may be made by contacting us at info@woundacehealth.com or calling (502) 290-1109.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a new effective date.
Contact Us
For questions or concerns regarding this Privacy Policy, please contact us:
WoundAce, LLC
9115 Leesgate Rd, Ste B
Louisville, KY 40222
Phone: (502) 290-1109
Email: info@woundacehealth.com